NAMM CODE OF BUSINESS PRACTICE 

Members of the National Association of Memorial Masons agree to abide by the

following principles which form the basis of its Code of Good Business Practice:

· To strictly observe the confidence of our customers at all times

· To manage business affairs in such a way as to ensure that any contract entered into can be honoured

· To ensure that the quality of products, services and guarantees are consistent with any representations made to the client

· To maintain fair prices for products and services

· To ensure that the members business advertising is in good taste and not misleading

· To keep abreast of all matters affecting the trade, such as cemetery regulations, and skills and services with the trade and to advise clients accordingly

· Members agree to never knowingly conduct themselves in such a manner as to prejudice their own professional standing or that of the National Association of Memorial Masons.

Members further agree:

· To abide by the National Association of Memorial Masons’ Code of Ethics

· To abide by the rulings of the Conciliation and Arbitration Service provided by the National Association of Memorial Masons in respect of disputes arising between members and their clients.