Summarised General Policy

Summarised General Policy Commitment

NAMM is committed to providing adequate control of the health and safety risks arising from our Assured training and assessing activities. We will provide sufficient information, appropriate instruction, and supervision to ensure all NAMM employees are competent to perform their tasks and maintain safe and healthy working conditions. Assessors and trainers have an obligation to ensure that health and safety requirements are met at all times. Candidates must wear appropriate personal protective equipment (PPE) during training courses and assessment activities, which may be halted at any time in the interest of health and safety.

Equality

NAMM is committed to providing equal opportunities for achievement in line with current UK legislation. We will take positive action to ensure that an equal opportunities policy is applied and strictly adhered to, maintaining an effective and discreet appeals procedure. If you are a candidate and want to discuss an equal opportunities issue, please write to: Training at NAMM, 1 Castle Mews, Rugby, CV21 2XL.

Fair Access to Assessment

The Equality Act 2010* requires reasonable adjustments to be made to the assessment process when a candidate is at a substantial disadvantage due to a disability or special needs. Any adjustments must not undermine the effectiveness or required aims of the assessment in the candidate’s clear demonstration of the required evidence and knowledge.

Assured Complaints Procedure

All NAMM trainers and assessors sign a code of conduct declaration and are required to acquaint themselves with the current Code of Conduct policies. All complaints are dealt with in a fair, unbiased, and timely manner. Any complaint will be acknowledged within 7 days of the initial receipt. In the first instance, complaints will be handled by the nominated IQA. If unresolved or considered outside the remit of the IQA, the complaint will be forwarded to NAMM management for a conclusion.

Appeals Procedure

Appeals to decisions regarding the termination of training or failing the final assessment will be acknowledged within 7 days of the initial receipt and, in the first instance, handled by the Centre IQA. If the appeal concerns a previous complaint handled by the IQA, it will be considered by a separate appeals committee of qualified NAMM assessors who have had no input regarding the original complaint.

Malpractice/Maladministration

Malpractice is any activity, practice, or omission that is either will-fully negligent or deliberately contravenes regulations and requirements, such as failing to confirm a candidate’s identity, inconsistent training and assessment processes, integrity of an assessment, validity of a result or certificate, or compromises the reputation and credibility of the awarding organisation.

Maladministration is defined as any activity, practice, or omission that results in noncompliance with administrative regulations and requirements. For example, a conflict of interest, persistent mistakes, or poor administration that results in the failure to keep appropriate records. Any claims of Malpractice or Maladministration in relation to NAMM Assured training provision must be forwarded to: Training at NAMM, 1 Castle Mews, Rugby, CV21 2XL.