Code of Business Practice

Members of the National Association of Memorial Masons agree to abide by the following principles, which form the basis of its Code of Good Business Practice:

• To strictly observe the confidence of our customers at all times.
• To manage business affairs in such a way as to ensure that any contract entered into can be honored.
• To ensure that the quality of products, services, and guarantees is consistent with any representations made to the client.
• To maintain fair prices for products and services.
• To ensure that the members’ business advertising is in good taste and not misleading.
• To keep abreast of all matters affecting the trade, such as cemetery regulations, and skills and services within the trade and to advise clients accordingly.
• Members agree to never knowingly conduct themselves in such a manner as to prejudice their own professional standing or that of the National Association of Memorial Masons.

Members further agree:

• To abide by the National Association of Memorial Masons’ Code of Ethics.
• To abide by the rulings of the Conciliation and Arbitration Service provided by the National Association of Memorial Masons in respect of disputes arising between members and their clients.

A Code of Business Practice declaration certificate is available for members to print and display below.